1. Eligibility for Returns
- Items may be returned within 30 days of delivery.
- Products must be unused, in original condition, and with all packaging/accessories included.
- Proof of purchase (order confirmation or receipt) is required.
- Items damaged due to misuse, neglect, or unauthorized modifications are not eligible.
2. Refund Process
- Once we receive and inspect your return, you will be notified by email.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
- Shipping fees (if any) are non-refundable unless the return is due to a product defect or our error.
3. Exchanges
- We replace items only if they are defective or damaged upon arrival.
- If you need an exchange for the same product, contact our support team before sending the item back.
4. Non-Returnable Items
The following items cannot be returned for safety and hygiene reasons:
- Opened cleaning kits or consumable accessories (microfiber cloths, fluids, wipes).
- Gift cards or digital products.
5. Shipping Returns
- To return a product, please contact support for instructions and the correct return address.
- You are responsible for return shipping costs unless the product arrived defective or was shipped incorrectly.
- For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.
6. Defective or Incorrect Items
If your order arrives defective, damaged, or incorrect, please contact us within 7 days of receipt with photos of the product and packaging. We will arrange a replacement or refund at no additional cost to you.
7. Late or Missing Refunds
- If you haven’t received a refund after 10 business days, first check your bank account or contact your credit card company.
- If the issue persists, reach out to us at support with your order details.
8. Our Guarantee
Your satisfaction is our priority. Every BlancGolden product is covered by a 30-Day Satisfaction Guarantee and manufacturer’s warranty. We stand behind our gear because we believe it should perform flawlessly — every single time.
✨ At BlancGolden, we’re not just selling products — we’re building trust. Shop with confidence knowing that we’ve got you covered.
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